FAQs

• Why is the price different when I click through to a recycler's website?
• I have sent my mobile phone to you but I have not received my money yet!
• I sent my mobile phone to you. Have you received it yet?
• How much is my phone worth?
• My mobile phone is not working anymore. Can I still get cash for it?
• What is the difference between a 'broken or non working phone' and a 'working phone'?
• I don't have the charger for my mobile phone anymore. Can I still sell it?
• Do I need to pay for postage?
• The postage bag has not arrived. How can I get another one?
• My phone has been barred. Will I still be able to sell it?
• How can I get the payment?
• How long will the estimated price be valid for?
• I lost my phone some time ago then I recently just found it. Is it possible to still sell it?
• What is an IMEI number?
• Do you sell used phones?
• What happens to my phone after I send it in?
• How many phones can I send?
• I cannot find my phone in your site. How much will you offer me for mobile phone brand X/model X?

• Why is the price different when I click through to a recycler's website?

  This is not intentional. At Mobile Phone Recycling - Sell Your Old Mobile.info we do everything possible to ensure that the prices we compare are 100% accurate. However, sometimes technical errors occur that are beyond our control. We rely on each recycler featured on the site to supply their pricing information to us. We download this pricing data from each recycler every hour, 24 hours a day. Very occasionally a recycler will update their prices and have a technical issue which means the pricing data they send to us is not updated straight away. This is why there can on very rare occasions be a price difference. We have automated systems to detect this and as soon as we spot a discrepancy we contact the recycler to rectify the issue. Just to make it clear, if there is price difference, the price on the recycler website is the price you will get for your phone.

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• I have sent my mobile phone to you but I have not received my money yet!

  Mobile Phone Recycling - SellYourOldMobile.info is a website that compares different prices from various phone recycling sites. SellYourOldMobile.info does not take in the mobile phones from customers. How does SellYourOldMobile.info help you? Visit our website and locate the brand and model of your mobile phone. You will then see a listing of different websites that will buy your phone. You can see the price that they offer for your old mobile. SellYourOldMobile.info helps you find the best deal for your old unit when you decide to sell it or have it recycled. Once you have found the best deal and the best buyer, you can click on the link that will lead to the official website of the mobile phone buyer. From there, you can proceed with the transaction with them. This means that you did not close the deal with us, rather, SellYourOldMobile.info is the bridge that connected you to the mobile phone recycling website. Should you have any query with your mobile phone transaction, you would have to contact the mobile phone buyer directly.

  Once you have closed a deal with the mobile phone buyer, you should have received a confirmation email from there. You can locate that email in your inbox and you will find their contact details. Those can help you in trying to connect with them again to ask about the money that you should have received in exchange for your mobile phone. You may also search for the contact details of their customer service department as they may be more capable in helping you out with your concern.

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• I sent my mobile phone to you. Have you received it yet?

  Mobile Phone Recycling - SellYourOldMobile.info is a website that compares different prices from various phone recycling sites. SellYourOldMobile.info does not take in the mobile phones from customers. How does SellYourOldMobile.info help you? Visit our website and locate the brand and model of your mobile phone. You will then see a listing of different websites that will buy your phone. You can see the price that they offer for your old mobile. SellYourOldMobile.info helps you find the best deal for your old unit when you decide to sell it or have it recycled. Once you have found the best deal and the best buyer, you can click on the link that will lead to the official website of the mobile phone buyer. From there, you can proceed with the transaction with them. This means that you did not close the deal with us, rather, SellYourOldMobile.info is the bridge that connected you to the mobile phone recycling website. Should you have any query with your mobile phone transaction, you would have to contact the mobile phone buyer directly.

  When you are done selling your mobile phone to the phone buyer, there should be a confirmation email in your inbox. You can locate that email and you will find their contact details. Those can help you in trying to connect with them again to ask about the money that you should have received in exchange for your mobile phone. Ask to be connected to their customer service department as they may be more capable in helping you out with your concern.

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• How much is my phone worth?

  Go to the website of SellYourOldMobile.info. Locate the search box, type in the brand and model of your mobile phone and click Go. You can also click on the brand of your mobile phone on the list below the search box and then click on the phone model on the next page.

  You will then see a list of the various mobile phone recycling companies. Each of them will have a corresponding price offer for your old mobile phone. Other details will also be specified in the list. There are some companies who accept both fully functioning and non functioning mobile phones. There are others who will pay postage for your mobile phone when you send it to them while others will send a box or envelope to you to mail your mobile phone in. There will also be details on payment methods, customer reviews, and a link to the official website of each mobile phone recycling companies.

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• My mobile phone is not working anymore. Can I still get cash for it?

  Yes! There are mobile phone recycling companies who take in non functioning mobile phones, albeit at a different price compared to fully functioning phones.

  To know how much your phone is worth, you can visit website of Mobile Phone Recycling - SellYourOldMobile.info. Locate the search box, type in the brand and model of your mobile phone and click Go. You can also click on the brand of your mobile phone on the list below the search box and then click on the phone model on the next page.

  You will then see a list of the various mobile phone recycling companies with a corresponding price offer for your old mobile phone. Other details will also be specified in the list. There are some companies who accept both fully functioning and non functioning mobile phones. There are others who will pay postage for your mobile phone when you send it to them while others will send a box or envelope to you to mail your mobile phone in. There will also be details on payment methods, customer reviews, and a link to the official website of each mobile phone recycling companies.

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• What is the difference between a 'broken or non working phone' and a 'working phone'?

  A fully functioning mobile phone should:

  • Be turned on and off according to the manufacturer's instructions
  • Be functioning normally for calls, texts and other features.
  • Have a screen that properly shows everything such as battery indicator, signal indicator, caller ID, and other features.
  • Have its battery.
  • Be in good condition - not crushed, broken, dropped in water. Any minor scratches are considered okay.

  A non functioning mobile phone:

  • Has a broken or bleeding screen.
  • Cannot be turned on.
  • Has a broken speaker or microphone.
  • Has a broken aerial.

  If you have a fully functioning or a "working phone", then you can sell it to the mobile phone buyer and get an amount that is close to what is listed on their website. If it is a non functioning or a "broken or non working phone", then the price will be lower depending on how the mobile phone recycling company has assessed your unit. The qualities that we have attached to functioning and non functioning phones above are just a general guide.

  To know the estimated price for your functioning and non functioning mobile phones, you can go to Mobile Phone Recycling - SellYourOldMobile.info. Locate the search box, type in the brand and model of your mobile phone and click Go. You can also click on the brand of your mobile phone on the list below the search box and then click on the phone model on the next page.

  You will be given a list of the various mobile phone recycling companies with a corresponding price offer for your old mobile phone. Other details will also be shown in the list. There are some companies who accept both fully functioning and non functioning mobile phones. There are others who will pay postage for your mobile phone when you send it to them while others will send a box or envelope to you to mail your mobile phone in. There will also be details on payment methods, customer reviews, and a link to the official website of each mobile phone recycling companies.

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• I don't have the charger for my mobile phone anymore. Can I still sell it?

  Yes! All mobile phone recycling companies only ask for your mobile phone unit and not your charger, nor other accessories that came with your mobile phone. The price that you will see in the list is for the unit itself. If you insist in sending the charger and other accessories, then that would be great in terms of recycling but no cash value will be added to them.

  Go to the website Mobile Phone Recycling - SellYourOldMobile.info and find out how much you can get for your old mobile phone. Send your phone in and get paid as soon as possible!

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• Do I need to pay for postage?

  There are a lot of mobile phone buyers who offer Freepost service so you do not have to pay for any postage when you mail in your mobile phone. There are also some mobile phone buyers who will send you a box or an envelope. All you have to do is put the mobile phone unit inside and bring it to the post office and send it back to them. However, there are also companies who require you to pay for postage when you send your mobile phone to them for recycling. To find out which mobile phone recycling companies offer free postage, you may log onto Mobile Phone Recycling - SellYourOldMobile.info. . Locate the search box, type in the brand and model of your mobile phone and click Go. You can also click on the brand of your mobile phone on the list below the search box and then click on the phone model on the next page. You will then see a list with details other than the price for the unit itself. You can identify which of them offer free postage for sending your mobile phone in.

  A little advice on postage: should you opt to send your phone to the phone recycling company using the Freepost service, it is very much recommended that you get a proof of postage from the post office. If a situation comes up and your phone does not get delivered to the mobile phone recycling company, you can claim up to £32 from the Royal Mail. If you will be sending multiple phones, you can have them registered or be sent on special delivery. This way, you can insure your phones up to a value of £500. The cost for registered post is approximately £2 to £5. You can also take advantage of the parcel tracking so that you will know when the package has arrived.

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• The postage bag has not arrived. How can I get another one?

  Mobile Phone Recycling - SellYourOldMobile.info is a website that compares different prices from various phone recycling sites. SellYourOldMobile.info does not take in the mobile phones from customers. How does SellYourOldMobile.info help you? Visit our website and locate the brand and model of your mobile phone. You will then see a listing of different websites that will buy your phone. You can see the price that they offer for your old mobile. SellYourOldMobile.info helps you find the best deal for your old unit when you decide to sell it or have it recycled. Once you have found the best deal and the best buyer, you can click on the link that will lead to the official website of the mobile phone buyer. From there, you can proceed with the transaction with them. This means that you did not close the deal with us; rather, SellYourOldMobile.info is the bridge that connected you to the mobile phone recycling website. Should you have any query with your mobile phone transaction, you would have to contact the mobile phone buyer directly.

  Once you have closed a deal with the mobile phone buyer, you should have received a confirmation email from there. You can locate that email in your inbox and you will find their contact details. Those can help you in trying to connect with them again to ask about the money that you should have received in exchange for your mobile phone. You may also search for the contact details of their customer service department as they may be more capable in helping you out with your concern.

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• My phone has been barred. Will I still be able to sell it?

  No. Unfortunately, phones that have been barred are reported to the police as stolen phones. When the mobile phone recycling companies purchase the phones from the owners from all over the country, they check it against the national database for stolen phones. If your phone has a match in the list of stolen phones, it will be reported to the police and destroyed.

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• How can I get the payment?

  There are various modes of payment depending on the mobile phone buyers. The most common way that these companies pay the phone owners is through cheques, bank transfer, PayPal, PayOffline, postal order, same day payment and shopping vouchers.

  To know the estimated price for your mobile phones, you can go to Mobile Phone Recycling - SellYourOldMobile.info. Locate the search box, type in the brand and model of your mobile phone and click Go. You can also click on the brand of your mobile phone on the list below the search box and then click on the phone model on the next page.

  You will be given a list of the various mobile phone recycling companies with a corresponding price offer for your old mobile phone. You can also see the payment methods for every mobile phone recycling company. Most of them offer a cash price. For those who offer shopping vouchers, they usually give out vouchers from Argos and Marks and Spencer. It is up to you on which of these mobile phone buyers will give you the best deal and value for your old mobile phone.

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• How long will the estimated price be valid for?

  Usually, a period of 14 days will be allotted for an estimated price that is being posted in their respective websites. After the 14 day period, prices may change. The best advice that we can give is to close the deal as soon as possible. The world of technology releases new phones every month or so. The value of your mobile phone now will be so much different in a few days or weeks. If you feel that the price being offered to you by the mobile phone recycling company, then go and close the deal with them as soon as possible.

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• I lost my phone some time ago then I recently just found it. Is it possible to still sell it?

  Yes! As long as the phone is not registered as a stolen phone in the national database, then you can still sell the phone to mobile phone recycling companies.

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• What is an IMEI number?

  IMEI is the International Mobile Equipment Identity number. It is the serial number that is unique to every mobile phone unit. It is located at the back of your unit under the battery pack. You may also key in *#06# on your phone and it will automatically display your IMEI number. IMEI number is 15 digits and starts with either 35 or 01.

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• Do you sell used phones?

  No. Mobile Phone Recycling - SellYourOldMobile.info is a website that compares different prices from various phone recycling sites.

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• What happens to my phone after I send it in?

  The mobile phones that are fully functional are sent to China, Africa and India to be reused. For mobile phones that need refurbishing, they are sent to those similar countries or are also sold as second hand phones in the United Kingdom. If the phones cannot be restored, they are disposed of properly so that they do not end up in landfills that will cause pollution.

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• How many phones can I send?

  You can send as many phones as you like. There are some mobile phone recycling companies who offer discounts in postage or courier service to those who send in 10 or more phones. Find it out on their official website to see their terms and conditions on multiple phones.

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• I cannot find my phone in your site. How much will you offer me for mobile phone brand X/model X?

  At the moment, the brands and models that we have on our site SellYourOldMobile.info is the ones that are available. We only mirror what is on other phone buyers' websites. If the search results do not offer any listing for your mobile phone, chances are, it is not available for phone buying yet.

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